01. General No-Refund Policy

Unless otherwise stated in a written agreement signed by STAT, all payments made to STAT Healthcare Academy are final and non-refundable.

• Software subscriptions
• Annual or monthly service fees
• Setup fees
• Customization fees
• Training services
• Digital onboarding services
• Compliance services
• Portal configuration
• Digital forms
• Course access
• Administrative services
• Consulting or support services
• Other digital products or services

02. Setup Fees

Setup fees are non-refundable once STAT has begun work on the customer's account, portal, configuration, forms, branding, content, or other requested services.

Because setup work may begin shortly after payment is received, customers should review their purchase carefully before submitting payment.

03. Software & Subscription Fees

Software and subscription fees are non-refundable once the applicable service period begins.

Cancellation does not create a right to a prorated refund for unused time remaining in a monthly, annual, or other subscription period unless otherwise required by law or expressly agreed to in writing by STAT.

04. Customized Services

Fees for customized services are non-refundable once work has begun.

• Branded customer portals
• Custom forms
• Course configuration
• Training assignments
• State-specific content configuration
• Customer-requested platform changes
• Data setup
• Account configuration
• Other customized work

05. Digital Products & Training Content

Digital products, training courses, videos, certificates, downloadable materials, and other electronically delivered content are non-refundable once access has been provided or delivery has begun.

06. Customer Cancellation

Customers may cancel services in accordance with the cancellation terms contained in their applicable agreement, order form, invoice, or subscription terms.

Cancellation stops future services or renewals only as provided in the applicable agreement. Cancellation does not automatically create a refund for amounts already paid.

07. Failure to Use Services

Refunds will not be issued solely because a customer:

• Does not use the platform
• Does not complete setup
• Does not assign training
• Does not add employees
• Does not log into the account
• Changes business operations
• Changes staffing levels
• Chooses another provider
• No longer needs the services
• Fails to provide requested setup information
• Fails to participate in implementation or training

08. Dissatisfaction With Services

If a customer has a concern regarding STAT services, the customer should contact STAT so we have an opportunity to review and address the issue.

A complaint, service concern, or request for cancellation does not automatically create a right to a refund.

09. Duplicate or Erroneous Charges

If you believe you were charged more than once for the same transaction or that a billing error occurred, please contact STAT promptly.

Verified duplicate or erroneous charges may be corrected or refunded as appropriate.

10. Chargebacks & Payment Disputes

Customers should contact STAT before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the matter.

Initiating a chargeback does not alter the customer's contractual obligations or automatically establish that a refund is owed. STAT reserves the right to suspend access to services while a payment dispute is being investigated.

11. Exceptions

Any exception to this Refund Policy must be approved by STAT in writing.

Nothing in this policy limits any refund rights that cannot legally be waived under applicable law.

12. Changes to This Policy

STAT may update this Refund Policy periodically to reflect changes in our services, business practices, or legal requirements. The “Last Updated” date above indicates the most recent revision.